Resetting or Changing your Password

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Occasionally you or one of your users will forget his or her password. This procedure shows you how to regenerate a password for the user. Alternatively, a user can perform this procedure on a self-service basis.

Attempt a login

The easiest way to get to the page where you can request a new password is to attempt a login even though you know it will not succeed. Locate the User Functions block on the home page and type in a username and password. You can use any username and password you want; the main thing is that a failed login will take you to the place you need regenerate a password.


Select "Did you forget your password?" link

Locate the "Did you forget your password?" Link and select it


Email a new password

Enter your username and select "Email Password" button


Email confirmed

If successful, you'll see a confirmation message that a new password was emailed to the email address registered for that username



A short cut to the regeneration page is: where is the domain name of your site.

If you have forgotten your username, not just password, you'll need to contact the website administrator to get help remembering it. Alternatively, you can sign in as a New User.

If you are the site administrator and can't log in any more, see Manually creating a new Admin user.

Author: Landon Cox --

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